Privacy Policy

Lumiere Essence ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit lumiereessence.in or make a purchase from us.

1. Information We Collect

We collect the following information when you interact with our website:

• Account Information: Name, email address, phone number, and password when you create an account.
• Order Information: Shipping address, billing address, phone number, and order details when you place an order.
• Payment Information: Payment is processed securely by Razorpay. We do not store your card numbers, UPI IDs, or bank details on our servers. Razorpay's privacy policy applies to payment data.
• Usage Data: Pages visited, time spent, device type, browser, and referring URL — collected via Google Analytics.
• Communication Data: Email address when you subscribe to our newsletter or contact us.

2. How We Use Your Information

• To process and fulfil your orders
• To communicate order updates, shipping notifications, and delivery status
• To manage your account and provide customer support
• To send newsletters and promotional offers (only if you opt in)
• To improve our website, products, and customer experience
• To prevent fraud and ensure security

3. Data Storage & Security

Your data is stored securely using Google Firebase (Firestore database and Firebase Authentication), hosted on Google Cloud infrastructure in the Asia-South1 (Mumbai) region. We use industry-standard security measures including encryption in transit (HTTPS/TLS) and Firebase security rules to restrict data access.

4. Payment Processing

All payments are processed by Razorpay Payment Solutions Pvt. Ltd., a PCI-DSS compliant payment gateway. We do not have access to your full card details. Razorpay's handling of your payment data is governed by their Privacy Policy.

5. Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects anonymised data such as pages visited, session duration, and device information. This data helps us improve the shopping experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Cookies

Our website uses cookies and local storage for:

• Keeping you signed in to your account
• Remembering your cart and wishlist
• Storing your theme preference (light/dark mode)
• Analytics (via Google Analytics)

You can disable cookies in your browser settings, but some features of the website may not function properly.

7. Third-Party Services

We use the following third-party services:

• Google Firebase — Authentication, database, and hosting
• Razorpay — Payment processing
• Google Analytics — Website analytics
• Google Fonts — Typography

Each of these services has their own privacy policies. We encourage you to review them.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Unsubscribe from our newsletter at any time
• Withdraw consent for data processing

To exercise any of these rights, please contact us at the email below.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Order records are retained for accounting and legal compliance purposes. You may request deletion of your data at any time.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

• Email: support@lumiereessence.in
• WhatsApp: +91 80884 91136
• Location: Bengaluru, Karnataka, India